Privacy Policy

1. Introduction

MedBook ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare platform. Please read this privacy policy carefully.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide to us, including:

• Name, email address, phone number
• Date of birth and gender
• Medical history and health information
• Insurance information
• Payment information

2.2 Healthcare Provider Information

For healthcare providers, we collect:

• Professional credentials and licenses
• Specialty and practice information
• Professional documents and certifications

2.3 Automatically Collected Information

• IP address and browser information
• Device information and unique identifiers
• Usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our Service
• To facilitate appointment booking and healthcare services
• To communicate with you about your appointments and account
• To process payments and prevent fraud
• To improve our Service and develop new features
• To comply with legal obligations and protect our rights
• To send you updates, newsletters, and marketing communications (with your consent)

4. HIPAA Compliance

MedBook complies with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable healthcare privacy laws. Protected Health Information (PHI) is handled with the highest level of security and confidentiality.

• All PHI is encrypted in transit and at rest
• Access to PHI is restricted to authorized personnel only
• We maintain detailed audit logs of PHI access
• Business Associate Agreements are in place with third-party service providers

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

5.1 With Healthcare Providers

We share necessary information with healthcare providers to facilitate your appointments and care.

5.2 With Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform (e.g., payment processors, cloud hosting providers).

5.3 For Legal Requirements

We may disclose information if required by law, court order, or governmental request.

5.4 With Your Consent

We may share information with third parties when you provide explicit consent.

6. Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for sensitive data
• Secure socket layer (SSL) technology
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data security and privacy

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Restriction: Request restriction of processing your information
• Portability: Request transfer of your information to another service
• Objection: Object to processing of your information for certain purposes
• Withdraw Consent: Withdraw consent for processing where consent was given

To exercise these rights, please contact us at privacy@medbook.com.

8. Data Retention

We retain your personal information for as long as necessary to provide our Service and comply with legal obligations. Healthcare records are retained in accordance with applicable medical record retention laws. When information is no longer needed, we securely delete or anonymize it.

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Service.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: